One Year Warranty

One-Year Limited Jewelry Warranty

At She Said Marry Me, each piece of jewelry is carefully made and inspected before shipment. We take pride in the quality, finishing, and craftsmanship of our jewelry, and we want every customer to feel confident when purchasing from us.

We offer a one-year limited warranty for eligible jewelry purchased directly from shesaidmarryme.com. This warranty begins from the date of purchase and applies to confirmed manufacturing defects in materials or workmanship under normal wear and proper care.

If an eligible item is found to have a covered manufacturing issue within the warranty period, we will review the case and provide an appropriate solution. Depending on the confirmed issue, this may include repair, replacement, or another reasonable resolution at our discretion.

1. What This Warranty Covers

This limited warranty covers manufacturing defects that are present due to materials or workmanship and not caused by wear, misuse, accidental damage, improper care, or outside alteration.

Covered issues may include defective clasps, faulty closures, structural defects in settings, loose stones caused by confirmed setting workmanship issues, chain or link defects caused by manufacturing problems, and other quality issues verified as manufacturing-related.

Each warranty request is reviewed individually. Photos, videos, order information, and the condition of the item may be used to determine whether the issue falls within the warranty coverage.

2. What This Warranty Does Not Cover

This warranty does not cover normal wear and tear that may occur through regular use. This includes surface scratches, small dents, natural fading, oxidation, tarnishing, polishing marks, plating wear, or changes in appearance caused by daily wear, skin chemistry, moisture, cosmetics, perfume, cleaning products, or environmental exposure.

Damage caused by misuse, impact, accidents, pulling, bending, crushing, improper storage, improper cleaning, exposure to chemicals, water damage, excessive force, or failure to follow jewelry care instructions is not covered.

This warranty also does not cover lost or stolen jewelry, lost stones caused by impact or wear, broken chains caused by pulling or snagging, bent prongs caused by external force, resized items, engraved items, altered items, customized changes, or any item repaired or modified by a third party.

Please note that 925 sterling silver may naturally tarnish over time. Tarnishing is a normal characteristic of sterling silver and is not considered a manufacturing defect.

3. Warranty Eligibility

To qualify for warranty service, the item must have been purchased directly from shesaidmarryme.com, and the warranty request must be submitted within one year from the purchase date.

Proof of purchase is required for all warranty claims. This may include your order number, confirmation email, payment record, or other information that allows us to verify the original purchase.

The warranty applies only to the original purchased item and does not extend to damage caused after delivery by improper handling, unauthorized repair, alteration, or use outside normal jewelry wear.

4. How to Submit a Warranty Claim

To submit a warranty claim, please contact our customer support team at service@shesaidmarryme.com. To help us review your request efficiently, please include your order number, proof of purchase, a clear description of the issue, and clear photos or videos showing the affected area.

If the issue involves a stone, clasp, chain, setting, or structural part of the jewelry, please provide close-up images from different angles so our team can better assess the condition of the item.

After receiving your request, our team will review the information provided and may ask for additional details if needed. Please do not send any item back before receiving instructions from our customer support team.

5. Inspection and Resolution

Warranty claims are subject to inspection and verification. If the issue is confirmed to be covered under this limited warranty, we will provide instructions for the next step and arrange an appropriate solution.

Depending on the nature of the issue and product availability, the solution may include repair, replacement with the same item, replacement with a comparable item, or another suitable resolution. If the original item is no longer available, we may recommend a comparable alternative where appropriate.

If the item is found to be damaged due to wear, misuse, accidental damage, improper care, third-party repair, or another condition outside the warranty coverage, the claim may not be approved.

6. Shipping for Warranty Service

If a return shipment is required for warranty inspection or service, our customer support team will provide the relevant instructions. Customers should package the item carefully to prevent further damage during transit.

Shipping responsibility may depend on the confirmed issue and the specific warranty situation. We recommend using a trackable shipping service when sending any jewelry item for inspection or service.

7. Important Care Reminder

Jewelry should be handled with care to preserve its beauty and condition. We recommend removing jewelry before swimming, bathing, exercising, sleeping, cleaning, applying perfume, using cosmetics, or coming into contact with chemicals, moisture, or abrasive surfaces.

Proper storage and gentle cleaning can help reduce tarnishing, scratches, and wear over time. Please store jewelry separately in a soft pouch, jewelry box, or original packaging when not in use.

8. Contact Us

If you have any questions about warranty coverage, jewelry care, or how to submit a warranty claim, please contact us using the information below.

Customer Support: service@shesaidmarryme.com

Company Name: Foshan Nanhai District Keronghou Trading Co., Ltd.

Company Address: Unit 302, Building 5, Meidi Intelligent Packaging Industrial Park, No. 92 Fuxi Industrial Zone, Chishan Village, Lishui Town, Nanhai District, Foshan City, Guangdong Province, China